Call us
+91 98765 43210
Mon–Sat, 10am to 7pm IST
Toll-free calls not available; standard rates apply
Toll-free calls not available; standard rates apply
WhatsApp
+91 98765 43210
Fastest response channel
Available Mon–Sat, 9am to 8pm IST
Available Mon–Sat, 9am to 8pm IST
General email
hello@orvitravel.com
For bookings, packages, custom itineraries
Response within 4 working hours
Response within 4 working hours
Legal and grievance
grievance@orvitravel.com
For complaints, refunds, data requests
Acknowledgement within 48 hours
Acknowledgement within 48 hours
Send us a message
Escalation Contacts
If you have not received a satisfactory response from our standard support channels, please use the following:
| Contact | For | Response time | |
|---|---|---|---|
| Customer Support | General booking and service queries | hello@orvitravel.com | Within 4 hours |
| Grievance Officer | Complaints, refund disputes, legal queries | grievance@orvitravel.com | Acknowledgement 48 hrs; resolution 30 days |
| CEO / Managing Director | Unresolved escalations only | ceo@orvitravel.com | 7 working days |